Our Alphaorbit Tech, managed by ALPHAORBIT SALES TECHNOLOGIES PRIVATE LIMITED prioritizes your trust and we ensure to value the opportunity to serve you. The terms "We," "Our," And "Us" refer to Alphaorbit Tech, while "You," "Your," And "User" are used to describe those utilizing our services. The Terms & Conditions sets the policies and rules governing your access and use of our payment solution services.

We suggest you completely go through the Terms & Conditions with utmost attention before using or visiting our website. However, the continued use of our website signifies your consent to the terms mentioned below. In case you do not accept any part of the terms mentioned below, we suggest you refrain from using our services. We may also update the Terms & Conditions periodically, and your continued use of our website implies acceptance. 

Agreement to Terms

By making use of our platform in any form be it accessing or using, you agree to Terms and our Privacy Policy and if you do not agree, you can refrain yourself or discontinue the use of our Services.

Eligibility and Account Registration

To access or use our services:

  • You must be 18 or above years old and able to enter into binding legal contracts.
  • You must operate a legitimate business that complies with applicable laws.
  • As part of the onboarding process, you should complete the process of KYC (Know Your Customer) verification by providing appropriate business documents and proof of identification.
  • Also, you are solely responsible for maintaining your account’s credentials with utmost confidentiality. So, any activity that is performed through your account will be considered as you unless it is proven otherwise. 
  • We reserve the right to approve or reject your application at our sole discretion.

Scope of Services

Alphaorbit Tech offers a digital payment platform enabling businesses to accept payments from customers through various payment methods including credit cards, debit cards, UPI, net banking, and digital wallets. Also, we offer integration tools comprising APIs and plugins for websites, mobile apps, and POS systems. In addition, features such as payment links, subscriptions, invoicing, QR code payments, and real-time transaction reports may be included facilitating fund settlements to your verified bank account and may update or modify services as needed.

However, we retain the right to change, modify, add, or discontinue services at any time.

User Obligations

Upon using this website, you agree to:

  • Provide us with the right and updated information regarding your business and finances.
  • Use our platform by adhering to the lawful business practices.
  • Maintain confidentiality regarding your login credentials and API keys.
  • Notify us promptly of any unauthorized access, suspected fraud, or account compromise.

Fees and Settlement

Fees for our Services are clearly outlined in your Merchant Agreement or Dashboard. We reserve the right to revise fees with prior notice. All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for remitting taxes to the relevant authorities. You will be liable for chargebacks initiated by customers, and refund processing will follow our internal timelines and policies.

We reserve the right to update or amend our fees at any time. Such changes will be communicated through email or your dashboard.

Prohibited Activities

You are strictly prohibited from using our Services for any transactions that involve illegal, fraudulent, or unauthorized activity. This includes but is not limited to the sale or distribution of narcotics, adult content, gambling services, counterfeit items, firearms, or any products or services that are prohibited by applicable law. You must not manipulate the platform in any manner, bypass security measures, or exploit vulnerabilities. Any breach of this provision will result in immediate account suspension, withholding of funds, and may lead to legal prosecution under applicable laws.

Risk Monitoring and Fraud Management

We utilize real-time transaction monitoring systems, AI-driven fraud detection tools, and automated risk scoring algorithms to protect both merchants and end users. If any transaction is flagged as potentially suspicious, it may be delayed, held for review, or reversed. In cases of confirmed fraudulent activity, we reserve the right to freeze or terminate your account, with or without prior notice. You agree to assume responsibility for chargebacks, financial losses, or regulatory penalties resulting from illegal or high-risk operations conducted through your account.

Data Privacy and Security

We are committed to protecting your and your customer’s data.

Your privacy is of utmost importance to us. All personal and transactional information collected through your use of our Services will be processed in compliance with applicable data protection laws and our Privacy Policy.

Intellectual Property

All intellectual property rights related to the platform—including but not limited to the software code, interface design, brand name, trademarks, logos, textual content, and user documentation—are the exclusive property of ALPHAORBIT SALES TECHNOLOGIES PRIVATE LIMITED or its licensors. You are granted a limited, non-transferable, non-sublicensable license to use the platform for its intended business purposes. You may not duplicate, alter, engineer, sublicense, or otherwise exploit any element of our platform without prior written authorization. Usage of our branding or marketing materials must be pre-approved in writing.

Third-Party Services

Our platform may integrate with external systems or third-party service providers, including banks, payment networks, logistics solutions, analytics tools, or customer relationship management platforms. We do not control these third-party services and are not responsible for their performance, data policies, or service disruptions. Any damage or loss arising from your use of such integrations will be at your own risk and governed by the respective third-party terms and policies.

Termination & Suspension

We may suspend or terminate your access to our Services at any time if we believe you have violated these Terms, engaged in suspicious activity, or if we are mandated to do so by law or regulatory authorities. Such suspension may be temporary or permanent depending on the severity of the breach. Upon termination, all pending settlements, obligations, and dues must be cleared. We reserve the right to hold your funds during the investigation period or until resolution of the matter.

Dispute Resolution

In the event of any disputes, our internal support and dispute resolution team will first attempt to resolve the issue amicably. For transaction-related disputes, including chargebacks, we will work in coordination with the acquiring banks and card networks following applicable protocols. If the issue remains unresolved, you may seek legal recourse in accordance with the governing law and jurisdiction outlined below.

Limitation of Liability

To the extent permitted by applicable law, Alphaorbit Tech shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our Services. This includes but is not limited to loss of business, revenue, or data. We do not guarantee uninterrupted service or that every transaction will be processed without error or delay.

Indemnification

You agree to indemnify, defend, and hold harmless ALPHAORBIT SALES TECHNOLOGIES PRIVATE LIMITED, its directors, employees, and affiliates from and against all claims, liabilities, damages, losses, or legal fees arising from your use or misuse of the Services, your violation of these Terms, or any unlawful or fraudulent transactions conducted through your account.

Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any dispute arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in India. 

Force Majeure

We will not be held liable for any delay or failure in performance of our obligations under these Terms due to events beyond our reasonable control. Such events include, but are not limited to, natural disasters, pandemics, wars, acts of terrorism, cyberattacks, technical outages, strikes, or government-imposed restrictions.

Amendments and Modifications

We reserve the right to modify, amend, or update these Terms at any time. Any material changes will be posted on our website with a revised "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically for updates.

Severability and Waiver

If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.

Contact Information

For any queries, complaints, or legal notices, please contact us at (mention email).