Privacy Policy

Introduction

At Alphaorbit Tech a digital platform is governed by ALPHAORBIT SALES TECHNOLOGIES PRIVATE LIMITED, safeguarding your privacy is a top priority. This Privacy Policy explains how we collect, process, and use your personal information during the use of our website and services. Also, please note that this Privacy Policy does not include any third-party websites linked from our platform or businesses listed on Alphaorbit Tech.

In this policy, references to "we," "our," and "us" pertain to Alphaorbit Tech, while "you," "your," "user," and "users" refer to individuals accessing and using our platform. In case you do not agree with the policy we suggest you discontinue the usage of Alphaorbit Tech. This Privacy Policy should be read with our Terms and Conditions, as both govern your use of Alphaorbit Tech.

Information We Collect

We collect a range of information once you start to interact with our platform to facilitate a secured transaction ensuring compliance and enhanced user experience.

We collect your personal information such as your full name, email address, phone number, physical address, and, where required by regulations, government-issued identification (such as PAN or Aadhaar) for KYC (Know Your Customer) purposes.

During the course of processing your payments or enabling financial services, we collect financial data including your bank account details, UPI ID, credit or debit card information, and invoice or billing details. The transaction records are maintained in order to comply with regulatory laws and provide enhanced customer support.

For enhanced platform performance and ensuring secured access, we also collect the technical information or data including the IP address, browser type and version, device information, operating system, and logs such as timestamps and user activity. It also includes the referral links and clickstream behavior helping us to understand how users engage with our services efficiently.

It is also important that you understand our platform may also include cookies and similar tracking technologies in order to remember the user performance, manage sessions, and optimize functionality. Hence, these technologies help us to offer a more personalized experience while assisting you in identifying fraud detection and analytics.

How We Use Your Information

As a user of our platform, you can be assured that we never sell, trade, or rent your personal information to third parties for any kind of marketing purposes. However, in some circumstances we may share your personal information with our most trusted third parties.

We use the information we collect for the following purposes:

For processing and completing your financial transactions
For authenticating users and merchants
To comply with all the regulatory and legal requirements (e.g., KYC)
For detecting, investigating, and preventing any incidents of fraud or security
For providing our customers with enhanced customer support and resolve any kind of disputes
To improve and maintain our services
To send service-related communications (e.g., transaction alerts, updates)
To conduct systematic analytics and internal audits
For personalizing user experience and optimize the overall website content
For marketing our services with the consent of our user

How We Share Your Information

We assure you that any information of yours is not sold or rented. However, during certain circumstances, we may share your information with:

Payment Partners and Banks

For processing transactions efficiently and securely.

Merchants

To assure the payment is completed and related transactional information.

Service Providers

With the third-party vendors who support us for smooth operation such as KYC verification, fraud detection, IT infrastructure, cloud hosting, and analytics.

Legal and Regulatory Authorities

For meeting the requirements of the law or in response to any valid queries by the public authorities (e.g., court orders, government agencies).

Corporate Transactions

During circumstances such as bankruptcy, acquisition, or asset sale, your information is transferred as a part of a business asset.

Data Retention Policy

We inform you that all your personal and transactional information is retained with us as long as it is necessary to meet the purpose explained in this policy or as mandated by any applicable laws and financial standards. For example, the KYC documents and transaction records are retained with us from 8 to 12 months based on the legal requirements. In addition, after the retention period expires, your data is either securely deleted or anonymized to ensure it cannot be traced back to you.

Data Security Measures

We prioritize protecting your data and use advanced security measures, including SSL/TLS encryption, to protect data in transit between your browser and our server.

Our platform undergoes regular vulnerability assessments and security audits. The access to the sensitive data is restricted only for the authorized personnel who are well-trained for data protection and can operate under the strict control policies. In addition, we include real-time fraud monitoring tools, multi-factor authentication, and data loss prevention systems to mitigate risks.

However, we follow the best practices to safeguard your data, it is essential that you understand there is no method of transmission over the internet that is completely safe. We suggest our users take the necessary precautions by including strong passwords and not sharing login credentials.

User Rights and Choices

Based on your location and appropriate laws (such as GDPR), the following are the rights that your exercise:

Right to Access: You have the access to request a copy of your personal data that we hold.
Right to Correction: You have the right to request correction of inaccurate or incomplete data
Right to Deletion: You have the right to request deletion of your personal data
Right to Withdraw Consent: You have the right to revoke previously given consent at any time
Right to Object/Restrict Processing: You have the right to object to certain types of processing
Right to Data Portability: You have access to request your data in a structured, readable format

However, to exercise any of these rights, please contact us at operations@alphaorbittech.com

Cookies and Similar Technologies

This is to inform you that our platform uses cookies and similar tracking technologies to enhance the website’s overall functionality and personalize the user experience. The cookies help us to remember your preferences, maintain your login session, and collect the necessary statistics to identify areas for improvement.

You can manage the overall cookie settings and can manage them effectively through your browser. Also, you can also disable the cookies impacting your ability to access specific features or complete transactions.

Third-Party Links and Services

Our platform or website may include links related to third-party websites, tools, or plugins (such as banks, KYC providers, or analytics platforms). Hence, we are not responsible for the privacy practices or content of such third parties. We also suggest reviewing our respective privacy policies before providing any personal information.

Children’s Privacy

Our services are not designed for individuals who are below the age of 18. We assure that knowingly we never collect personal information from children. In case, we discover that we have collected personal data from children without the consent of their parents or guardians, we will delete it immediately.

Changes to this Privacy Policy

It is important that you be aware of our Privacy Policy updation from time to time reflecting the legal, technical, or business changes. All the updates regarding the Privacy Policy which is revised will be posted on our page under "Last Updated" date. We also encourage users to review the policy regularly and stay informed about our practices.

Consent and Acceptance

By continuing to browse or interact with our website, you give your consent and acceptance that you have read, understood, and agree to the terms mentioned in the Privacy Policy. In case you do not agree with our terms in the Privacy Policy, we suggest you to discontinue your interaction and not use our services.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact at operations@alphaorbittech.com